What a whirlwind of a quarter! Now that 2024 has come to a close, we at Wholesome Goods are taking a moment to reflect on our incredible journey these past few months. From new product launches and brand expansions to celebrating our amazing team and giving back to the community, Q4 was truly one for the books.
Shining a Light on Our Stars
At Wholesome Goods, our people are our greatest asset. This quarter, we celebrated some remarkable team members who consistently go above and beyond:
- 🌟October: Emma Brewer
- 🌟November: Cesar Contreras
- 🌟December: Christian Aulick
Thank you for your dedication and hard work!
New Goodies Galore
We were busy bees this quarter, launching a whole hive of new products across our brands:
Pattern Wellness:
Cosy House Collection:
Beachwood Essentials:
PupGrade:
Expanding Our Horizons
Exciting News! We’re taking Cosy House across the pond with the launch of Cosy House EU (coming soon in January 2025!). We also expanded our sales channels, bringing our beloved brands to even more customers:
- Cosy House: Now available on Target.com
- PupGrade: Now available on Target.com and Walmart.com, and soon in Walmart stores
Celebrating Milestones & Giving Back
This quarter marked Wholesome Goods’ 7th Anniversary! 🎉You can read all about that here. We also celebrated the holidays with our Wholesome Goods Cowboy Christmas event, filled with festive cheer, camaraderie, and a little yee-haw.
During this time of year, we also strive to give back as much as we can. This quarter, we donated discontinued items to our team and those in need:
- Cosy House essential cotton towels were donated to the Salvation Army.
- Cosy House cleaning essentials and hand soap tablets were shared with Nevada employees, local businesses, and community support organizations.
- Fitwear units were given to employees and Helping People Help Themselves (HEP).
Customer Experience Champions
Our incredible Customer Experience team continues to exceed expectations, providing top-notch support to our valued customers. Here are some highlights:
- October: Our team tackled 10,887 emails, 3,927 chats, and 962 calls with lightning-fast response times and a satisfaction rating of 4.63 out of 5!
- November: A huge shout-out to our teams in the Philippines and the US for their incredible flexibility and dedication during Hurricane Milton! Your efforts ensured uninterrupted service for our customers. 🙏
- December: Our Customer Experience team maintained their stellar performance with impressive KPIs and a satisfaction rating of 4.64!
Delivering Happiness (Faster Than Ever!)
We’re always looking for ways to improve the customer experience, and this quarter we made a major leap forward in our fulfillment operations. By partnering with ShipBob, we were able to reduce delivery times by 50% for 7 of our portfolio brands! This means faster shipping, happier customers, and more time to enjoy all those amazing Wholesome Goods products.
ShipBob’s fulfillment network and warehouse management system (WMS) have been game-changers for us, providing increased efficiency, better inventory visibility, and cost savings. You can read more about our successful partnership with ShipBob in their case study here.
Looking Ahead
Q4 2024 was a testament to the passion, dedication, and resilience of the entire Wholesome Goods family. We’re incredibly grateful to our amazing team, loyal customers, and supportive community. As we enter the new year, we’re filled with excitement and anticipation for what’s to come. Stay tuned for more exciting updates and innovations from Wholesome Goods!
Happy New Year, everyone!
